General or specialized cleaning for your house, your apartment or your business: Airbnb rentals, offices, medical offices, shops, gyms, gastropubs, coworking spaces and hotels.
This is a guide. The first cleaning usually takes longer, and if you are unsure we can help you on WhatsApp.
Once you pay, your booking is registered and you get a copy by email. When a professional takes it, you see their name and rating.
Before enabling a professional, we verify their identity, background and documents.
We guide each professional to contribute to social security as an independent worker, and we require it once their earnings go above one minimum wage a month.
You choose the hours, the days and whether you want a monthly plan. No commitment: you change the date or cancel under the cancellation policy.
Credit or debit card, PSE, Nequi, Botón Bancolombia and Bre-B, online when you book.
Services you can request separately or add to your cleaning, with verified professionals.
They sign up with Homli, and we only activate their account after verifying their identity, background and documents.
The price is agreed before the professional heads out. No charges show up at the end.
If something was not done right, tell us within 24 hours and you choose whether it is redone at no cost or we refund what you paid for that part.
You book when you need it. You do not sign a contract or get tied to a minimum term. Monthly plans are paid when you book and do not renew on their own.
No. You book from your browser on the Homli platform, as a guest or with your account, or you message us on WhatsApp. With an account you see your services and can request your favorite professionals.
A service without a plan costs $70,000 COP for 2 hours, $110,000 COP for 4 hours, $130,000 COP for 6 hours and $160,000 COP for 8 hours, with your own supplies; if you do not have any, the eco-friendly Homli kit costs $150,000 COP and is yours to keep. With a monthly plan of 3 or more days per week, each service is discounted. Deep cleaning starts at $200,000 COP.
It is charged by the hour, whether it is a house or an apartment: $70,000 COP for 2 hours, $110,000 COP for 4 hours, $130,000 COP for 6 hours and $160,000 COP for 8 hours, Monday to Friday. Saturdays, Sundays and public holidays cost 20% more. You choose the hours based on the size and condition of the space and book on the platform with the price in plain sight; if you are not sure how many you need, an advisor helps you choose on WhatsApp. For a thorough, moving or post-construction cleaning, deep cleaning starts at $200,000 COP.
Cali and its metropolitan area: Jamundí, Yumbo, Palmira and Candelaria. We reply on WhatsApp in minutes, during our service hours: every day from 8:00 to 18:00.
You do: the professional uses the products you already have at home. If you do not have any, you can buy the Homli kit from Homli for $150,000 COP, with eco-friendly products, and it is yours to keep. Before the visit, tell the coordinator on WhatsApp which supplies you have. The set of microfiber cloths is sold separately for $30,000 COP. You can withdraw from the purchase of the kit or the cloths within 5 business days of receiving them by returning them unopened, at your own cost.
When you book, before the professional heads out: online with a credit or debit card, PSE, bank transfer or Bre-B (through Bold).
Yes, if you book with your account. After a service, save the professional who did it as a favorite and, when you book, choose to request them. They have 12 hours to accept, up to one day before the service; if they cannot, you choose whether we look for another professional or you change the date, at no cost. If you buy several services or a plan, we request up to 36 hours per week from them and the rest is published for the other professionals.
Yes, on Saturdays, Sundays and public holidays with a 20% surcharge on each service that falls on one of those days, also within a plan. If you need it today, request it at least 3 hours in advance: it ends by 18:00 at the latest and a flat fee of $20,000 COP is added.
You have 24 hours to tell us, with photos or video. You choose whether it is redone at no cost or we refund what you paid for that part of the service.
Yes. Every booking includes a booking fee of 5% of the service price, already included in the price. Once payment is made, that fee is not refunded: it covers the operating and administrative costs of your booking. We only refund it if you exercise your right of withdrawal, if no professional has taken your service by its start time, if the professional you requested does not take your service and you prefer to change the date or get a refund, if Homli cancels, if the professional does not show up, for the months of a plan that have not started, or if force majeure prevents the service and you prefer a refund. As long as no professional has taken your service, we refund everything except that fee. Once a professional has taken it, if you cancel 48 hours or more in advance, or within the grace period (2 hours after paying, or 15 minutes after we confirm who the professional is if you booked less than 12 hours ahead), we refund what you paid minus that fee. With less than 48 hours to go, after the grace period, $50,000 COP is deducted, and for a same-day service that is the total charge, same-day fee included. The same applies if the professional cannot get in on arrival or if you do not allow the space to be recorded. In every case you can receive the balance or, from your service on the platform or by messaging us within the following 24 hours, apply it to a new date and pay only the difference; if you do not, we issue the refund. If no professional has taken your service by its start time, if Homli cancels or if the professional does not show up, we refund 100% or you reschedule with up to 10% off that service; for 6 and 8 hours the discount is smaller, so the professional gets fair pay for their hours, and we show you the exact amount before you choose.
As long as no professional has taken your service, we refund everything except the 5% booking fee. If a professional has already taken it and you booked 12 hours or more in advance, you have 2 hours from payment to cancel and get everything back except the booking fee; if you booked less than 12 hours ahead, you have 15 minutes from when we confirm who the professional is. After that, since it is less than 48 hours away, $50,000 COP is deducted, booking fee included. You can receive what is left or, from your service on the platform or by messaging us within the following 24 hours, apply it to a new date; if you do not, we issue the refund. For example, for a $110,000 COP cleaning booked at 10:00 for tomorrow: if you cancel at 11:00, we refund $104,500 COP; if a professional has already taken it and you cancel at 18:00, we refund $60,000 COP or you apply it to another date and pay $50,000 COP.
It is 4 weeks, Monday to Sunday, with the same number of days each week, from 1 to 7, and you pick the days week by week on the platform. If you do not pick the days one week, those services stay in your favor and you can schedule them within 30 days after the plan ends, at no extra cost. With 3 or 4 days per week each service gets 6% off, with 5 or 6 days 8% and with all 7 days 10% (for 8 hours, 6% with 3 or 4 days and 7% with 5 or more), and services that fall on a Saturday, Sunday or public holiday carry their 20% surcharge. You can repeat it for several months when you book, all paid at once and with no automatic renewal. You can end it whenever you want: we refund in full the months that have not started, and the services in the current month follow the cancellation policy; canceling one service does not remove the discount from the others. A single payment can be up to $5,000,000 COP by card, PSE or bank transfer and up to $10,000,000 COP with Bre-B; some banks set lower limits for Bre-B.
To have evidence that protects us both. The professional records a short video of the space on arrival and another one when finished, with no audio and without focusing on people, and we use it to resolve guarantee claims, damage and theft. It is a condition of the service and you authorize it in a separate checkbox when you buy. Videos are kept for 120 days and then we delete them, unless there is an open claim or an authority asks for them to be kept. If something is missing after the service, let us know within the following 48 hours.
More detail (in Spanish): deep cleaning, furniture, sofa and mattress washing, curtain washing and our guides to cleaning your home.
You message us, we confirm the price and you are all set. No sign-up and no commitment.
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